We offer great benefits including paid medical, Dental and
Vision insurance, along with an on-site gym, Avenue C vending perks and
monthly luncheons.
Yes, we have xbox, foosball and pool tables.
Current Job Openings
We are currently seeking the right individuals to add their intelligence and enthusiasm to our work in these areas:
Vehicle Electronics Installer
Summary of Position:
The Vehicle Electronics Installer will travel with a team of installers to different locations Nationwide to install Vehicle Cameras and Telematics Systems in Heavy Duty Vehicles for clients. This person would preferably have experience in car audio, alarms, remote start, electronics, or GPS installations.
Responsibilities:
- Be available for long periods of times (Days at a time, weeks at a time, long hours of the day, etc.).
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Will require traveling long distances by vehicle and/or plane.
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Install equipment in identified customer vehicles at the customers location, including wiring, setting up systems and confirming viability.
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Work in Depot (Warehouse) putting together cameras and equipment that will be needed for scheduled installation jobs and preparing them to be shipped to identified locations.
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Helping in Depot on miscellaneous items as needed during down times when not on the road.
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Work at a fast pace and meet quality and quantity standards
Required Education & Experience:
- Must be ambitious and dependable.
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Self-starter.
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Must have a valid Driver’s License.
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Must have experience working with vehicle mechanical and/or electronic components.
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Previous experience with installing electronic equipment into vehicles preferred.
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Must be able to work in a fast paced environment with little to no constant supervision.
Working Conditions:
- Travel required up to 90% of the time
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Must be open to work weekends and nights
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851 Blairhill Road, Charlotte NC 28217
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This position will be provided a cell phone
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Dress is uniform to be ordered
Interested? Email Us
Tier-3 Technical Support Supervisor
Summary of Position:
The Tier-3 Technical Supervisor will supervise the handling of escalated technical issues as well as non-technical issues and all people-related activities to ensure the maximum performance of all support team members. Ensure all issues are handled in support and only escalated when a developer is needed to fix code in the software or database modifications. It is expected for the Tier-3 Technical Supervisor to be hands on handling escalations alongside the team.
Responsibilities:
- Oversee all people-related activities including overall day-to-day operations, performance reviews, compensation reviews, career management and goal setting for all assigned employees in partnership with Human Resources.
- Ensure all support issues are handled in support. Understanding any issues that are escalated outside of support and work to prevent future instances.
- Work closely with Quality Assurance and Project Services teams and leadership. Ensuring Tier 1, Tier 2 and supervisors are aware of any software changes.
- Ensure technical and non-technical training is coordinated for all support specialists and facilitate training, as needed.
- Ensure that voice of the customer feedback is provided to the project services team for future product enhancements.
- Provide ongoing coaching and resolution of technical and non-technical issues including employee relations issues, client feedback and management feedback.
- Development and utilization of SQL queries for technical investigation. Review log files for relevant troubleshooting information.
- Responsible for escalating issues that are unable to be resolved by Tier-3 to the appropriate Technology Engineer.
- Documenting internal department interactions in JIRA Client Portal.
- Identify defect trends and recommend process improvements.
- Directly reduce the number of production issues that are escalated to development.
- Available to be on call during non-business hours on a rotational basis
Education, Experience and Skills Required:
- Previous management experience in a Call Center or Help-Desk environment or equivalent professional environment.
- Bachelor’s Degree in Computer Science, Information Systems or related experience.
- 10+ years’ experience in a Tier-2 (or higher) application support environment.
- 10+ years’ experience working in SQL environments, specifically working with queries of existing databases.
- Ability to analyze performance metrics and execute upon recommendations and solutions to maximize performance of staff members.
- Proven experience with text editors/log viewing tools.
- Ability to multi-task within a dynamic environment.
- Highly detail oriented.
- Combination of business acumen and technical skills.
- Ability to interact with all levels within the organization.
- Development background/training a plus.
- Experience with Fleet Solutions and Mobile Applications a plus.
Working Conditions:
- In Office
- Rotation of on-call for after hour/weekend escalations.
- Although this position generally works regular office hours, after hours and weekend work is required based on project and client needs.
- This position will be provided a desktop, laptop and company phone
- Dress is business casual.
- Occasional travel may be required (less than 5%)
Interested? Email Us
Support Trainer
Position Objective:
The Support Trainer delivers instruction and training on how to troubleshoot and navigate client software and devices, customer service expectation and policies and procedures within the Support
Summary of Position:
The Support Trainers primary role is to ensure all trainees, both new employees and current employees, are provided with the knowledge and resources to understand the functionality and troubleshooting steps of proprietary and non-proprietary software applications and the devices that are used to operate these applications.
Responsibilities:
- Train technical employees on all aspects of Velocitor Solutions Software and associated hardware
- Assist with development and organization of training procedure manuals, guides and additional reference material as well as maintaining through its life cycle.
- Manage internal resources to launch and maintain employee training schedules.
- Communicate to pupils training needs and expectations.
- Evaluate the effectiveness of the training and outcome.
- Work closely with Management to ensure training needs are met and to stay up-to-date and current on training material.
- Drive training issues to resolution with appropriate internal follow-up.
Education, Experience and Skills Required:
BA/BS degree or equivalent and a minimum of two years’ experience in a training environment.
- Must be able to follow specific directions with attention to detail; must be conscientious.
- Strong interpersonal skills.
- Excellent listening, verbal and written communication.
- Excellent presentation skills.
- Minimum 1 year of employment with Velocitor Solutions and has demonstrated training abilities; or has a minimum of 3 years training software to new and existing employees.
- Ability to interact with all levels within the organization.
Working Conditions:
- In Office
- Travel may be required up to 10% of the time.
- This position works regular office hours but often after hours and weekend work is required based on training needs.
Interested? Email Us
Tier-3 Technical Support Engineer
Summary of Position:
The Tier-3 Technical Support Engineer is the final escalation point within the Support department. Technical issues that cannot be resolved by levels 1 & 2 support staff are escalated to the Tier-3 Support Engineer. The Technical Support Engineer is responsible for identifying and reporting application defects/emerging issues to internal departments.
Position Objective:
The Tier-3 Technical Support Engineer will ensure all postproduction support escalations are handled in Support.
Responsibilities:
- Ensure all support issues are handled in support. Understanding any issues that are escalated outside of support and work to prevent future instances.
- Work closely with Quality Assurance and Project Services teams and leadership. Ensuring Tier 1, Tier 2 and supervisors are aware of any software changes.
- Ensure technical and non-technical training is coordinated for all support specialists and facilitate training, as needed.
- Ensure that voice of the customer feedback is provided to the project services team for future product enhancements.
- Development and utilization of SQL queries for technical investigation. Review log files for relevant troubleshooting information.
- Responsible for escalating issues that are unable to be resolved by Tier-3 to the appropriate Technology Engineer.
- Documenting inter department interactions in JIRA Client Portal.
- Identify defect trends and recommend process improvements.
- Directly reduce the number of production issues that are escalated to development.
- Available to be on call during non-business hours on a rotational basis
Education, Experience and Skills Required:
- Bachelor’s Degree in Computer Science, Information Systems or related experience.
- 10+ years’ experience in a Tier-2 (or higher) application support environment.
- 10+ years’ experience working in SQL environments, specifically working with queries of existing databases.
- Ability to analyze performance metrics and execute upon recommendations and solutions to maximize performance of staff members.
- Proven experience with text editors/log viewing tools.
- Ability to multi-task within a dynamic environment.
- Highly detail oriented.
- Combination of business acumen and technical skills.
- Ability to interact with all levels within the organization.
- Development background/training a plus.
- Experience with Fleet Solutions and Mobile Applications a plus
Working Conditions:
- In Office
Rotation of on-call for after hour/weekend escalations.
- Although this position generally works regular hours, after hours and weekend work is required based on project and client needs to support 24x7 call center.
- This position will be provided a desktop, laptop and company phone.
- Dress is business casual.
- Occasional travel may be required. (less than 5%)
Interested? Email Us
Video Review Specialist
Summary of Position:
We are looking for self-motivated candidates to fill our Video Review Specialist position. This person will review videos from a proprietary system that generates from customers vehicles of their drivers when alerted from hard turns and breaks. This person will be responsible for identifying false alerts, or any other violations identified by the customer. Roughly 1,000 - 1,920 videos estimated to be reviewed daily. This position is entry level, with opportunity for growth.
Responsibilities:
- Accurately review incoming videos to confirm alert is legitimate or false
- Identify alert indicators and/or potential safety concerns
- Meet minimum number of videos reviewed requirement of at least 1,000 videos per day, each video watched within 30 seconds or less (must watch minimum 12-13 seconds of full video for each file loaded)
- Must maintain a False Positive/Behavior Accuracy score of 99% or better
- Will be required to maintain a Monthly Quality score of 97% or better
- Our shifts can range from 8-5pm, 10-7pm or 12pm-9pm, with the possibility of an overnight shift or late-night shift coming soon. This is a full-time position with 40+ hours per week. You will likely be scheduled to work on one of the weekend days, with the other weekend day off and one weekday off.
Education, Experience and Skills Required:
- Must be 18 years or older
- High School Diploma
- Must be motivated and focused, strong self-discipline skills
- Must have an eye for detail
Working Conditions:
- This role is an in-office position
- Full-Time, Hourly
- No Travel
- 851 Blairhill Road, Charlotte NC 28217
- Dress is business casual
Interested? Email Us
Support Specialist
We are looking for experienced candidates who are tech savvy to work in our call center. Our call center is open 24 hours a day, 7 days a week, 365 days a year.
Responsiblities include, but not limited to:
- Taking inbound calls from various clients
- Recording all issues via a ticketing system
- Calling users (as needed)
- Escalating more complex issues to T2 (as needed)
- Learning new clients
- Remain positive and courteous throughout your shift
Requirements include:
- Basic computer/software knowledge
- Must be able to follow specific directions with attention to detail; must be conscientious.
- Ability to learn and adapt quickly.
- Customer service oriented.
- Answer all incoming calls as presented.
- Problem analysis and problem solving skills.
- Ability to plan and organize multiple tasks simultaneously.
- Ability to handle stress.
- Strong interpersonal skills. Excellent listening, verbal and written communication.
- Ability to interact with all levels within the organization.
- Fluency in Spanish a plus Must be at least 18 years old
- Must have at least a high school diploma or equivalent
- Must have at least 1 year of call center and/or
technical support experience We offer paid training, free benefits, paid
time off and more.
This is a great opportunity to start a new career in a company that will allow you to grow within.
Interested? Email Us
Senior Xamarin Developers
The Senior Xamarin Developer would be a full time position
working on new application development on a Xamarin C# mobile
application.
What we are looking for:
- A passionate developer who strives to write clean, modular and commented code without taking short-cuts
- Strong experience with C#
- Xamarin tool-chain experience
- Experience working with third party libraries
- Experience implementing UI custom controls to achieve desired interaction behaviors when 3rd party solutions do not exist
- Experience with rich charting and mapping implementations
- Strong time-estimation skills for setting management expectations Experience with wire-framing prototypes
- Strong experience in scientific numerical computing with the key ability to simplify complex systems for an end-user
Preferred skills:
- Experience with GIS environments is a plus.
- Experience with 3D environments is a plus.
- Experience with GIT source control is a plus.
Interested? Email Us
Mobile Developer
Job Type: Full-time
Summary of Position:** IOS Software Engineer:**
An innovative, fast-paced mobile and wireless software
organization is looking to add an IOS Developer to their team for iPhone
and iPad application
development.
- Designing, coding and debugging customer-facing mobile applications for iPhone and iPad (IOS) devices in Objective C.
- Software modeling and simulation.· Front-end graphical user interface design.
- Software testing and quality assurance.
- Performance tuning, improvement, balancing, usability, automation.
- Supporting, maintaining and documenting software functionality.
- Maintaining compliance with standards.
- Perform additional duties as assigned.
Education, Experience and Skills Required:
- ** Bachelor Degree and a minimum of two years experience
in a fast-paced development environment or a minimum four years of
equivalent experience.·
- We require a minimum of two years’ experience in a
fast-paced development environment.· Fluent in Objective C with XCode
and IOS Development·
- Must be able to follow specific directions with
attention to detail; must be conscientious.· Ability to interact with
all levels within the
organization.
- Android experience is a plus
Required experience:
- Application and Mobile Development: 1 year
Interested? Email Us